Privacy Policy

Name of company
Referrals Scotland Limited

Registered office
1 Gardnerswell Villas
Bathgate EH48 4HJ

Contact details

Tel: 01506 798 003

Mob: 07398 788 626

E-mail: info@referralsscotland.com

Company Registration Number: SC 542054

VAT no.: 248 3490 86

Referrals Scotland Ltd Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you engage with our services.

This Policy will cover the following topics:

  1. What information we collect about you?
  2. How will we use the information about you?
  3. Marketing
  4. How long we store data for?
  5. Access to your information and correction
  6. Cookies
  7. Other websites
  8. Information security
  9. Changes to our privacy policy
  10. How to contact us

 

  1. What information we collect about you?

We collect information about you when you engage our services which includes:

  • Telephone
  • Email
  • Post
  • Website

Referrals Scotland Ltd collects and stores personal data such as:

  • Name Address
  • National Insurance Number Email address
  • Telephone number
  • Colour copy of photographic ID Copy of Utility Bill

With broader engagement, your interactions with us are collected on the basis of legitimate interest and we collect information on how you have engaged with us through:

  • When you contact us by email, telephone, post or social media to enquire about our services To understand your needs and how they may be met
  • To provide you with professional services where you may be an employee, a sub-contractor, a supplier or customer of our client
  • To manage our relationship with you To verify identification where required
  • To communicate with you by post email or telephone To maintain client and administration records
  • To process financial transactions
  • To prevent and detect crime, fraud or corruption
  • To meet legal, regulatory and ethical responsibilities

 

  1. How will we use the information about you?

Data protection laws require that where we process your personal data we must have at least one of certain stipulated reasons for processing which include the following:

  • Provide legal services to you
  • Provide and service your relationship with us
  • Comply with legal obligations for the prevention of Financial Crime and Money Laundering

We will process your information in order to meet our contractual obligations to you where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.

Providing a service and internal processing:

  • To assess your needs and provide you with suitable products and services – Contractual obligation to provide you with or a proposal including cost estimate
  • To service and administer your case including billing – Legitimate interest to provide and manage the service
  • To verify and identify our client – To comply with legal obligations to prevent Money Laundering To confirm, update and improve our client records – To comply with legal obligations in the data protection legislation
  • To manage and develop our relationship with you – Legitimate interest to service your case and improve our service to you
  • If we are obliged to disclose information by reason of any law, regulation or court order – To comply with legal obligations
  • To transfer information to any entity which make acquire rights in us – Legitimate interest for commercial interests
  • For any purpose to which you agree – With your consent

How we share your information:

 

Where necessary or required, we share information with:

  • Regulatory authorities to comply with our legal obligations
  • Property Agents, Brokers, Lenders, Solicitors involved in your transaction representing you and other parties in your transaction to enable them and us to fulfil our obligations to you Other Government Departments such as HMRC

 

  1. Marketing

We would like to send you information from time to time via email with regard to service updates, incentives and newsletters that we think may be of interest to you.

When you interact with us out with the website you will receive details on how you can continue to receive information from us and you can opt in at this point too. Your marketing interactions with us are carried out on the basis of consent.

You may opt out of this marketing at a later date if you so wish by following the unsubscribe link within these emails. You can also opt out of marketing emails by contacting us directly via email. If you wish to do so please contact us by email at info@referralsscotland.com.

We use MailChimp to send all of our marketing emails. This data is kept until such time as you unsubscribe at which point we will not contact you any further. For more information please see Mail Chimp’s privacy policy https://mailchimp.com/legal/privacy/

 

  1. How long we store data for?

 

We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

The requirements of our business and the services provided Any statutory or legal obligations

The purpose for which we originally collected the personal data

The software we use allows us to maintain your information on our operational practice management and customer relationship systems before and during the period when you are a client. This information will also be maintained for the required legal and statutory periods even when you cease to be a client of Referrals Scotland Ltd.

 

  1. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at Referrals Scotland Ltd, 1 Gardnerswell Villas, Bathgate, West Lothian, EH48 4HJ. We will respond to your request within 30 working days and will not charge you for this.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or delete your information altogether. We will action these requests within 30 working days and will not charge you for this.

 

  1. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information about cookies on websites please visit https://www.aboutcookies.org/ or http://www.allaboutcookies.org/.

You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. Please be aware that by disabling cookies, some features of our website may not function as a result.

 

  1. Other Websites

When our website contains links to other websites. This privacy policy only applies to Referrals Scotland Ltd’s website so when you link to other websites you should read their own privacy policies.

 

  1. Information Security

We invest appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. However no internet based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

 

  1. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on the 21st August 2018.

 

  1. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: info@referralsscotland.com

Or write to us at: Referrals Scotland Ltd, 1 Gardnerswell Villas, Bathgate, West Lothian, EH48 4HJ